Summary

• We will explore how Agentic AI — autonomous systems powered by large language models — is redefining service interactions.
• From scale-ups building new frameworks to global companies deploying agents for customer experience and internal operations, we’ll dive into real-world use cases, research frontiers, and social impact.
• We’ll also reflect on key takeaways from QUIS19, the leading research conference on service excellence, recently held in Rome — and share a preview of QUIS20, which the CSA team will proudly host in Cambridge.

Speakers

Mohamed Zaki, Deputy Director, Cambridge Service Alliance

Kate Loshkareva, Partnership Manager, Cambridge Service Alliance

Balaji Ramalingam, Senior Director, Analytics & Data Science AstraZeneca

Meghna Krishna, Group Chief Revenue Officer, VidoVerse & Magnifi

Matthäus Wilga, Research Collaborator, Cambridge Service Alliance

Vinod Singh, President, Concirrus

HCLTech Speaker, HCLTech

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